The user must have a valid account on the targeted host, and that host must recognize the account name and password to permit access.I discuss this in more detail in an upcoming section. This means that they know the IP address or name of the targeted host and that either one or both of those identifiers gets them to the right PC in their chosen application. The user must be able to identify and access the targeted host using a remote access application.Also see the “ Troubleshooting connection problems” section of my Windows Remote Desktop explainer. Such issues are best handled using the built-in Windows Network troubleshooter. Network connectivity or access: RDP can’t establish a session between client and host unless the network is working properly.Thus, remote access problems generally fall into one of four categories - namely: And finally, the remote access software itself must be properly configured and working. Furthermore, it requires that the user have account credentials necessary to operate the remote PC. Remote access hinges on a working network connection between the client and host. When, how, and why remote access goes wonky In this story I’ll focus on what you can do when you encounter problems making a remote connection work. See my story “ Windows 10’s Remote Desktop options explained” for more details about Remote Desktop and Remote Desktop Connection and how to use them. Thus, while there are plenty of third-party remote access tools readily available, many businesses (especially smaller ones) use Microsoft’s tools as a matter of cost-saving and preference. Remote Desktop Connection and Remote Desktop come built into Windows 10 and 11 at no added cost. The ongoing proliferation of “work from home” situations post-pandemic has only increased the value and importance of remote access. Network and support admins find this capability invaluable, particularly if they must access and interact with PCs (including those running Windows Server as well as desktop versions of Windows) in other locations. With some minor exceptions - usually related to applications or services that require direct, physical access to a specific machine (such as a BIOS/UEFI upgrade, firmware tools, and some OEM utilities) - one can do anything to a PC remotely that one can do directly. Thus, for example, I can sit at my production desktop and access any of the other 11 PCs in my house easily and directly. Both work to the same ends but have minor differences. Note: The Remote Desktop client will not connect to these Windows Versions and Editions: Windows 7 Starter, Windows 7 Home, Windows 8 Home, Windows 8.1 Home, Windows 10 Home, Windows 11 Home.Figure 1: Remote Desktop Connection (left) is more old-fashioned Remote Desktop (right) is a more modern app. Windows 11, Windows 10, Windows 8.1, Windows 8, Windows 2019 Server, Windows 2016 Server, Windows 2012 Server, Windows Server 2008 R2 Windows 11 Pro, Windows 10 Pro, Windows 10 Enterprise, Windows 8 Enterprise, Windows 8 Professional, Windows 7 Professional, Windows 7 Enterprise, Windows 7 Ultimate, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2019, Windows Server 2016, Windows, Multipoint Server 2011, Windows Multipoint Server 2012, Windows Small Business Server 2008, Windows Small Business Server 2011 Does not support Chromebooks versions 10.0 and above (Host only)įire OS supported devices (Fire Phone, Kindle) Compatible with iPhone, iPad, and iPod touchĬompatible with Chromebooks versions 5.0 and above (Viewer only). Windows 11, Windows 10, Windows 8.1, Windows 8, Windows 2016 Server, Windows 2012 Server, Windows Server 2008 R2Ĭompatible with Debian, Ubuntu, RedHat (RHEL, CentOS, Fedora, openSUSE Leap) 64 bit OS along with latest LTS
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